LinkFayo

Grievance Redressal

Last updated: May 2026

1. Our Commitment

In compliance with the Consumer Protection Act, 2019 and the Reserve Bank of India's Payment Aggregator Master Directions, 2021, Convonexus Private Limited has designated a Grievance Officer to address any complaints or concerns raised by LinkFayo users in a fair, transparent, and timely manner. We take every grievance seriously and are committed to resolving it within the timelines mandated by Indian law.

2. Grievance Officer Details

  • Name: Sachin Namboori
  • Designation: Director, Convonexus Private Limited
  • Email: support@linkfayo.com
  • Address: First Floor, 75/1, Prem Tower, Araghar, Near Shiv Nagar, Dalanwala, Natthuwa Wala, Dehradun, Uttarakhand – 248001, India
  • Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

3. How to File a Grievance

Email support@linkfayo.com with the following details:

  • Subject line: "Grievance — [brief one-line description of your issue]"
  • Your full name and registered email address on LinkFayo
  • Date and description of the incident or issue
  • Any relevant screenshots, transaction IDs, or supporting documents
  • What resolution you are seeking

4. Resolution Timelines

Acknowledgement

Within 3 business days of receiving your grievance.

Resolution

Within 30 business days of receiving your grievance.

If you are unsatisfied with the resolution, you may escalate to the RBI's Integrated Ombudsman Scheme at: https://rbidportal.rbi.org.in

5. Payment-Related Disputes

For disputes involving payments processed through Razorpay:

  • Include your Razorpay Payment ID (format: pay_XXXXXXXXXXXXXXXX)
  • Razorpay grievance mechanism: razorpay.com/grievance
  • For failed refunds, clearly state the transaction date and amount

6. Escalation

If your grievance is not resolved within 30 business days, or if you are dissatisfied with our response, you may contact: